Contact Us

Thank you for using Taiwan Transit Express. If you have feature requests, found a bug, or need assistance, feel free to reach out via the form below or through direct email. We're here to help!

Official Support Email kiwitomatostudio@protonmail.com
Send Email
Email drafted and opening your mail app!

If your device did not automatically launch an email client, feel free to copy the formatted text below and email it directly to kiwitomatostudio@protonmail.com:

Frequently Asked Questions (FAQ)

Q: How often is timetable and delay information updated?

Timetables and live delay updates are fetched directly from Taiwan's TDX (Transportation Data eXchange) platform and are refreshed automatically every minute.

Q: Why does the app request location permission?

Taiwan Transit Express only calculates the nearest train station locally on your device to let you instantly see nearby train departures. Your location data is never sent to our servers. Read our Privacy Policy for details.

Q: What should I do if train schedules appear inaccurate?

Please select "Bug Report" in the form above and provide the date, train number, and station name. We will promptly verify with the TDX API data source.